Account Manager (US Freight Brokerage)
We are a fast-growing 4PL/3PL provider offering Managed Transportation (freight brokerage) services across the US.
We're looking for an experienced Account Manager to own day-to-day brokerage operations and customer accounts, with a hand in training and supporting the team around them as we grow.
Roles & Responsibilities
Operations & Account Management
Booking carriers for shipments
Monitoring and tracking shipments
Managing TMS entries
Sourcing carriers and building carrier relationships
Reviewing carrier invoices and PODs, supporting invoicing and billing
Owning customer accounts as the primary point of contact and growing them over time
KPI Ownership
Own account-level KPIs: on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy
Report performance trends and flag at-risk accounts early with a plan attached
Team Support
Help train new team members on processes, tools, and standards




Support day-to-day coordination and participate in 1-on-1 reviews
Requirements
5+ years of US-based logistics / freight brokerage experience required
Excellent English communication skills required. This role is all about talking to carriers and customers and building relationships.
Excellent memory and sharp attention to detail
Comfortable being measured on your numbers
Working Pacific Time hours
Reliable internet and a quiet remote workspace
Who should apply
We're looking for an A player. If you have real US logistics experience and want to align with motivated, like-minded team members growing a lean startup, this is the place. You'll expand your role, take on new responsibilities, and grow with us as we scale.
Job Type: Full-time
How to apply
Share a quick audio introduction about your US freight experience. You can record at and include the link with your application.

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