Responsibilities - Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

- Order processing: input orders into the system (different order types).
- Incoming calls management.
- Send order confirmation to customer (confirm delivery date based on ATP; partial delivery allowed, etc.).
- Credit notes / invoice processing.
- Backorder monitoring and order management; monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc.).
- Handle customer order cancellations (DOA).
- Monitor call‑off orders.
- Handle non‑conformities and complaints; issue internal complaints and RMA if required (Salesforce / Lawson).
- Send customer receipt confirmation of complaint.
- Follow up and coordinate internally on solution and corrective actions.
- Inform the customer about corrective actions or involve account manager.
- Action on solution and corrective actions (SAP and Salesforce credit‑note procedures, DOA).
- Enquiry handling: handle customer questions on deliveries, delays, problems, etc.




- Follow‑up on pending basic quotes and customer care; handle customer questions effectively and in a service‑oriented manner.
- Follow up on actions requested in sales representatives call reports.
- Inform customers about changed delivery times and equivalent products.
- Filing & miscellaneous case management in Salesforce; keep customer details and price agreements up‑to‑date.

Qualifications - Bachelor’s degree in business, international relations or related.

- Minimum 1 year of experience working as a Customer Service Representative (CSR) – experience from a manufacturing company is a plus.
- Proficiency in English language is a must due to the integral nature of the role.
- Customer‑oriented with a focus on details.
- PC skills / MS Office.
- Problem‑solving.
- Sense of urgency.

Benefits - Comprehensive benefits package.

- Opportunities for professional growth and development.
- Supportive and inclusive work environment.
- Commitment to work‑life balance and employee well‑being.
- Engagement in meaningful projects that make a difference.

EEO Statement Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‑discrimination.

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