Are you passionate about delivering world-class customer service and turning every interaction into a positive experience?

Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Front Line Representative , you will be serving as the first point of contact for customers, providing commercial and technical support across multiple channels while ensuring fast, accurate order management and driving customer satisfaction. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Service Centre (CSSC) team, you'll create impact by delivering seamless customer experiences that strengthen relationships and drive business growth across our sales and service operations.

Your main responsibilities include

- Provide commercial and technical advice on customer inquiries via telephone, email, live chat, and instant messaging, resolving issues at first contact
- Create and process tickets (RFI, RFQ, OEW), prepare quotations, and track offers in line with sales guidelines and SLAs
- Enter and manage customer orders in SAP, handling changes to lead times, quantities, shipping conditions, and cancellations in coordination with sales, finance, and supply chain teams
- Deliver accurate order status, pricing, and delivery information while assisting customers with order progression and supply chain issues
- Record customer complaints and product return requests, and identify business opportunities for handover to external sales
- Promote Grundfos digital tools (GPC, MyGrundfos, Extranet) and maintain customer contact data in SAP CRM





What makes you a great fit

- Vocational certificate, Associate's or Bachelor's degree, or equivalent work experience (minimum 2–3 years) in customer service or related administrative roles
- Working knowledge of SAP (CRM/SD) and proficiency in MS Office applications
- Excellent written and spoken English with strong communication and relationship‑building skills
- Knowledge of business processes, products, and customer‑centric service delivery

It is a plus if you also

- Fundamental product and application knowledge including ability to interpret type keys and identify pump products, spare parts, and motors
- Experience working in a multi‑channel customer service environment (phone, email, live chat)
- Familiarity with digital customer engagement tools and CRM best practices

Why you will love working here

- A working environment built around your needs, with adaptable hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well‑being activities.
- Three days additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

We look forward to hearing from you.

Please be advised that ONLY resumes submitted in English will be considered during the screening process for the role. All applicants are required to submit their application in English to ensure efficient review of all qualifications and experiences relevant to the position. We appreciate your cooperation and would like to thank you for considering a career at Grundfos.

📌 CSSC Front Line Representative (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca