About Truckpedia

Truckpedia is a leading B2B SaaS company providing modern Transportation Management Software (TMS) for carriers and brokers. Our platform helps logistics businesses streamline operations, improve communication, and scale efficiently. By leveraging innovative technology, we empower transportation companies to optimize workflows, improve customer satisfaction, and drive business growth.

Role Overview In this role, you will assist the Customer Success and Operations teams with customer onboarding, account setup, training coordination, documentation, and day-to-day customer support. You will help customers become familiar with the Truckpedia platform while ensuring onboarding tasks are completed efficiently.

Key Responsibilities

- Assist with the onboarding process for new Truckpedia customers.
- Help customers with platform setup, account configuration, and basic logistics workflows.
- Schedule and assist with onboarding sessions, product demonstrations, and customer training.
- Support the Customer Success, Product, and Operations teams with onboarding activities.
- Monitor customer onboarding progress and update customer statuses (Inactive, At Risk, and Live).
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Maintain accurate onboarding records, customer notes, and issue tracking in CRM and ticketing systems.
- Prepare onboarding documentation, user guides, and training materials.
- Assist customers with basic questions related to dispatching, loads, carriers, brokers,



and platform workflows.
- Collect customer feedback and share it with internal teams.
- Assist with testing new features and gathering customer feedback before releases.
- Support customer satisfaction and retention initiatives.

Required Qualifications

- 1–2 years of experience in Customer Support, Customer Success, Logistics Coordination, or SaaS Support.
- Excellent verbal and written English communication skills.
- Strong organizational and multitasking skills.
- Customer-focused attitude with strong problem-solving abilities.
- Ability to explain software features clearly and professionally.
- Experience using CRM systems, help desk software, or ticketing platforms is a plus.
- Basic understanding of logistics, trucking, or transportation is preferred.
- Comfortable working in a fast-paced startup environment.
- Self-motivated, detail-oriented, and eager to learn.

Preferred Qualifications

- Experience working with SaaS platforms.
- Familiarity with Transportation Management Systems (TMS) is a plus.
- Experience supporting customer onboarding or customer success teams.
- Bachelor's degree in Business, Logistics, Supply Chain, Marketing, or a related field is preferred.

What We Offer

- Opportunity to work with a fast-growing, VC-backed SaaS startup.
- Versátil remote work environment.
- Collaborative and supportive team culture.
- Hands-on experience with SaaS customer onboarding and logistics operations.
- Career growth opportunities within Customer Success and Operations.

📌 Customer Onboarding & Logistics Assistant (México)
🏢 Truckpedia
📍 México