Customer Quality Engineer

We are looking for a Customer Quality Engineer to serve as the main liaison between customers and internal teams, ensuring timely resolution of product and process quality concerns while driving customer satisfaction and continuous improvement.

Key Responsibilities

- Manage customer quality issues, complaints, and non-conformance reports, ensuring timely and effective responses.
- Lead cross-functional teams in root cause analysis and corrective action implementation to prevent recurrence.
- Monitor customer portals, scorecards, and quality performance indicators (KPIs).
- Coordinate customer visits, audits, and quality reviews, maintaining strong customer relationships.
- Oversee containment activities, sorting services, and external quality costs reduction initiatives.
- Collaborate with Engineering, Program Management, and Operations teams to support customer requirements and product/process changes.




- Drive continuous improvement projects focused on quality performance, customer satisfaction, and cost reduction.
- Support compliance with Quality, Environmental, and Energy Management Systems standards.

Qualifications:
- Experience in Customer Quality, Quality Engineering, or related manufacturing roles.
- Strong knowledge of root cause analysis and corrective action methodologies.
- Experience working with customer portals, audits, and quality management systems.
- Excellent communication, problem-solving, and project coordination skills.
- Automotive industry experience is highly preferred.
- Visa//passport
- English Proficiency

If you are passionate about quality, customer advocacy, and continuous improvement, we'd love to hear from you!

📌 Customer Quality Engineer (Nuevo León)
🏢 Metalsa
📍 Nuevo León