Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional service. With operations in over 16 countries and a integral workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.

At Alorica, we are driven by a passion for people—both our clients and our employees. Our mission is simple: to make lives better—one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.

Whether you are starting your career or taking the next step, Alorica provides opportunities to learn, grow, and thrive while making a meaningful impact.

As a member of our #CoolCenter , you’ll work in an exciting and collaborative environment alongside a diverse team of experienced professionals who are committed to helping you grow your career. As an Alorican , you’ll enjoy a competitive compensation package, outstanding benefits, and real opportunities for growth.

What we offer

- PREMIUM campaign: Base salary of up to $15,500 MXN per month
- Unlimited bonuses and referral rewards




- Two days off per week
- Legal benefits and additional company benefits
- Grocery vouchers
- 100% paid training starting from day one
- On-site parking available

Key Responsibilities

- Provide accurate, timely, and empathetic support to users regarding flight reservations
- Use internal tools and follow established procedures (SOPs)
- Stay updated on policy and process changes
- Request additional information when needed and offer clear solutions to ensure users feel supported and valued

Requirements

- Advanced English level
- Complete documentation
- High school diploma (verifiable)
- Full-time availability
- Demonstrated problem-solving skills

Preferred

- Previous experience in customer service or call centers
- Strong multitasking and computer navigation skills
- Ability to work effectively in a team-oriented environment
- Excellent communication skills
- Strong logical and problem-solving abilities
- Ability to multitask and work with a sense of urgency
- Positive, solution-oriented attitude
- Ability to understand and empathize with user concerns

📌 Customer Service Agent – English (Heroica Puebla de Zaragoza)
🏢 Alorica
📍 Heroica Puebla de Zaragoza