Responsibilities

- Download and treat daily booking requests, to be sent to customers within the next period.

- Handle all customers’ demands to ensure all requests are promptly attended.

- System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other information are accurate in internal systems.

- Maintain good communication with other teams, such as Documentation and Sales Teams.

- Booking amendments and maintenance.

- File customers’ particularities to ensure consistency of the service.

- Follow up bookings from regular / BID customers to ensure they come within the expected timeframe.

- Phone attendance providing excellent customer experience, acting on the extra mile when required.

- Assist customers with problem solving and liaise with internal departments to resolve customer grievances.

Requirements

- Bachelor’s degree in business, Logistics, or related field.

- Experience in customer service within the shipping or logistics industry.

- Knowledge of import/export processes and documentation is essential.

- Strong organizational and problem-solving skills.

- Strong communication, negotiation, and interpersonal skills.

- Proficiency in MS Office and CRM software.

- Upper intermediate / ideally Advanced English: Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking,



Listening & Reading.

- Customer-first mindset with exceptional interpersonal and communication skills.

- Proactive and solutions-oriented approach to challenges.

- Familiarity with shipping and logistics software.

- Team player with a collaborative attitude, able to work effectively with diverse groups.

Core Competencies

Demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing booking requests and ensuring system accuracy while maintaining a customer-first mindset.

Highest-signal resume keywords

- Bachelor's Degree In Business

- Customer Service Experience In Shipping

- Knowledge Of Import/Export Processes

- Proficiency In MS Office And CRM Software

- Upper Intermediate English Proficiency

ATS Optimization Keywords

Hard Skills

- Booking Management

- System Accuracy Maintenance

- Problem Solving

- Organizational Skills

- Documentation Knowledge

Soft Skills

- Strong Communication Skills

- Negotiation Skills

- Interpersonal Skills

- Proactive Attitude

- Team Player

Industry Keywords

- Logistics

- Shipping

- Customer Experience

- Import/Export Documentation

- Booking Requests

Tools & Technologies

- CRM Software

- Shipping Software

- Logistics Software

📌 Customer Service Executive (Ciudad de México)
🏢 Jobtailor
📍 Ciudad de México