Join Our Global Technology Company – Customer Service & Logistics Executive (Remote – Mexico City)

Key Responsibilities:

- Act as the primary point of contact for assigned Telecom customers across LATAM.

- Manage customer orders throughout the entire order lifecycle, ensuring timely delivery and proactive communication.

- Coordinate domestic and international shipments from Mexico and Asia to customers across Mexico and Latin America.

- Monitor logistics operations, carriers, customs brokers, and freight providers to ensure service quality and cost efficiency.

- Prepare and validate import/export documentation, including invoices, packing lists, certificates of origin, and customs documentation.

- Track shipments end-to-end, resolve logistics issues, and monitor KPIs such as OTIF, lead time, logistics costs, and supplier performance.

- Collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams to ensure operational excellence.

- Manage customer complaints and coordinate quality-related issues with the Global Quality team.

- Generate production status reports and provide regular updates to the Sales team.

- Support product configuration activities together with the PLM team and ensure technical documentation is correctly shared with manufacturing sites.

- Identify opportunities for continuous improvement to enhance customer satisfaction and operational efficiency.

Education & Experience:

- Bachelor's degree or Higher Vocational Training in Logistics, Supply Chain, International Trade,



Business Administration, or a related field.

- At least

2 years of experience in Logistics, Customer Service, Supply Chain, or Operations.

- Experience coordinating international shipments, import/export documentation, or logistics operations is highly desirable.

- Experience working with ERP/CRM platforms such as

Navision, Salesforce, Jira, or PLM is a plus.

- Advanced Microsoft Office skills.

- Spanish and English proficiency.

Desired Skills & Competencies:

- Excellent communication and customer service skills.

- Strong planning and organizational abilities.

- Problem-solving mindset and attention to detail.

- Ability to manage multiple priorities in a fast-paced environment.

- Team player with a collaborative and proactive attitude.

- Quality-focused and committed to continuous improvement.

What We Offer:

- 100% Remote position based in Mexico City (CDMX).

- Flexible working environment.

- Private health and life insurance because we care about your well-being.

- Food allowance.

- The opportunity to join a leading general technology company serving customers worldwide.

- International exposure working with multicultural teams across LATAM and other regions.

- Professional development and career growth opportunities.

- A collaborative environment focused on innovation, customer satisfaction, and operational excellence.

If you're passionate about customer service, logistics, and international operations, we'd love to hear from you!

📌 Customer Service Logistics (Ciudad de México)
🏢 Valid
📍 Ciudad de México