Position Details

- Job Title: Dental Virtual Assistant (Spanish- English Bilingual)

- Position Type: Full Time

- Work Schedule: 8:00 am to 5:00 pm Eastern Time Zone (EST)

- Work Days: Monday to Friday

- Salary: $6.00 - $8.00 per hour

- Workplace: Remote

Description

About the Company

Join a pediatric dental surgery practice in Florida dedicated to providing high-quality care for children. We are looking for a reliable and detail-oriented Medical Virtual Assistant to support our administrative operations and help deliver an excellent patient experience.

Responsibilities

Top Priorities

- Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications.

- Process dental and medical insurance pre-authorizations.

- Upload and organize faxes and patient documents.

Additional Responsibilities

- Manage and update patient records in Oryx.

- Verify dental and medical insurance eligibility including same-day eligibility checks

- Prepare and send referral acknowledgment letters and emails.

- Perform billing-related tasks.

- Maintain accurate patient records and ensure HIPAA compliance.

- Submit daily end-of-day activity reports.

- Provide general administrative support as needed

Requirements

Experience

- At least

1 year of experience in a dental or healthcare administrative role.

Dental practice experience is highly preferred.

- At least

1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification.

- Experience using EMR/EHR systems.

Experience with Oryx is a plus

.

- Clinical or healthcare experience (e.g., Nursing, Medical Assisting, Medical Billing, or similar) is an advantage.

- HIPAA training or certification is a plus.

Skills &

- Qualifications

- Spanish-English bilingual skills are highly preferred.

- Excellent customer service and patient communication skills.

- Organized, detail-oriented, and reliable.

- Able to work independently with minimal supervision.





- Proficient with Google Workspace (Google Drive and Google Meet).

Basic Requirements

- Must speak and write English clearly and professionally.

- Must have relevant work experience.

- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

- Must be available to attend video meetings with camera on when required.

Technical Requirements

- Computer: Reliable laptop or desktop computer.

- Internet: Stable high-speed internet connection (minimum 25 Mbps).

- Audio: Noise-canceling headset.

- Video: Working webcam for virtual meetings.

- Workspace: Quiet and professional work environment.

Benefits

- Dedicated HR &
- Contractor Support Team:

Access to world-class support for questions, guidance, contract matters, and client communication.

- Premium VPN Access (Optional):

A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

- HIPAA &

- Cybersecurity Training + Certification (Provided):

Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

- Top 1% VA Performance Training:

Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

- Client-Approved U.S. Holidays:

Contractors may take U.S. holidays off according to the client's needs and schedule.

- Client-Approved Paid or Unpaid Time Off:

Time off may be granted by your client. Paid time off is optional and only if offered by the client.

- Access to Tools &

- Resources:

Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

- Optional Performance-Based Incentives:

Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

📌 Dental Virtual Assistant (Spanish- English Bilingual) (México)
🏢 Winning Assistants
📍 México