MAIN RESPONSABILITIES

- WORK WITH CUSTOMERS, MX AND US OPERATIONS GROUP TO ADDRESS AND RESOLVE SINGLE LOAD CONCERNS IN A TIMELY MANNER.

*COMMUNICATE WITH SHIPPER, CONSIGNEE, CUSTOMS BROKER’S CONTACTS REGARDING EXCEPTION NOTIFICATION AND PROBLEM RESOLUTION.
- WORK WITH CUSTOMERS ON SOLUTIONS TO REDUCE ACCESSORIAL CHARGES.
- WORK WITH OTHER HUB GROUP OFFICES TO MAINTAIN CUSTOMER OTP.
- MANAGE AND EXECUTE CUSTOMER APPOINTMENT SETTING PROCESS VIA WEBSITE, EMAIL, PHONE, ETC.
- MANAGE DAILY LOAD ACCEPTANCE ALLOCATIONS FOR CUSTOMERS AND DETERMINE POOL SIZE, OTP.
- CREATE AND MANAGE TRACKING AND TRACING REPORTS AS REQUIRED BY CUSTOMERS AND TEAM MEMBERS.
- COMMUNICATE OPERATIONAL ISSUES TO COORDINATOR MEMBERS AND TEAM LEADER AS REQUIRED.
- IDENTIFY AVAILABLE CARRIER CAPACITY AND COMMUNICATE WITH MX NETWORK COORDINATOR.
- ASSISTS WITH REQUIRED OPERATIONAL AND ADMINISTRATIVE LOAD MANAGEMENT AND REQUIREMENTS, INCLUDING BUT NOT LIMITED TO ORDER MANAGEMENT, PICK UP/DELIVERY MANAGEMENT, PROBLEM RESOLUTION AND AS NEEDED BASIS.
- DETERMINE WHICH ACCESSORIAL CHARGES CAN BE BILLED, INVOICE THE ACCESSORIAL CHARGES,



AND EFFECTIVELY COMMUNICATE CHARGES TO CUSTOMER CONTACTS.
- ACCESSORIAL APPROVAL FOR VENDORS NEEDS TO BE DONE DAILY TO ENSURE CORRECT RELATIONSHIP WITH CARRIERS AND COST CONTROL IN TIME.
- WORK WITH CUSTOMERS AND INTERNAL DEPARTMENTS TO STRATEGICALLY MANAGE APPOINTMENTS TO IMPROVE PROFITABILITY, DRIVER UTILIZATION AND ON TIME PERFORMANCE.
- DEVELOP A STRONG UNDERSTANDING OF RAIL TRANSIT, RAIL CUT-OFFS AND RAIL AVAILABILITY TO IMPROVE EFFICIENCIES OF THE APPOINTMENT PROCESS.
- WORK WITH PRICING TEAM TO ADDRESS INDIVIDUAL LOAD PRICING DISCREPANCIES.
- PARTICIPATE IN ON-CALL, AFTER HOURS AND WEEKEND ROTATIONS AS DETERMINED BASED UPON CUSTOMER NEEDS.
- WORKING HOURS AVAILABILITY FROM MONDAY TO SATURDAY, ESPECIAL SITUATIONS HRS WITH THE APROVAL OF DIRECT MANAGER.
- PROVIDE TIMELY ESCALATION OF ISSUES TO MANAGEMENT TO COORDINATORS OR TEAM LEADER AS REQUIRED.
- OTHER DUTIES AS ASSIGNED.

Job Type: Full-time

Pay: $27,000.00 per month

Work Location: In person

📌 ESPECIALISTA EN GESTION DE CUENTAS (Merced Gómez)
🏢 TRANSPORTES EASO SA DE
📍 Merced Gómez