02 ago
|
Infosys
|
Ciudad de México
02 ago
Infosys
Ciudad de México
Infosys Limited in Mexico City is seeking an L1 IT Service Desk Chat Support professional to provide real-time assistance and resolve common issues via chat, ensuring prompt restoration of services and deflecting escalations. You will log incidents in ServiceNow, follow scripts/KB, maintain SLA/KPI performance, and contribute to updating Procedures Manual as required by the client. Collaborate with general teams to resolve issues quickly and uphold service quality.
📌 Global IT Helpdesk | Real-TimeChat Support (Ciudad de México)
🏢 Infosys
📍 Ciudad de México