Guest Support & Delivery Coordinator

Remote (LATAM) · Full-Time (Independent Contractor) · Hospitality Tech

About the Company

Our client is a US-based hospitality technology company that connects hotels and restaurants through a room-service platform: partner restaurants fulfill the menu, and food is delivered to hotel guests branded as room service. It is a team of around 60 people, mostly US-based with several international members, driven by a culture of doing what it takes to win alongside people they trust.

About the Role

This is a newly created position. As Support & Delivery Coordinator, you will be the company's support specialist, focused on two core responsibilities: monitoring food deliveries in real time as orders move from partner restaurants to hotel guests, and tracking and responding to support requests from guests who order through the platform. Because the role is new, you will help shape and build it from the ground up, so a proactive, ownership-driven approach is essential.

What You'll Do

- Track and manage food deliveries with partners (kitchens and hotels) in real time, ensuring each order moves smoothly from restaurant to guest.
- Spot delays and problems with an order as they happen (late kitchens, delivery issues, missing items) and step in quickly to fix them before they reach the guest.
- Monitor, track, and respond to guest support requests from those ordering through the platform.
- Resolve issues quickly and with care,



turning difficult situations into positive guest experiences.
- Move fluidly between guest support issues and live food-delivery issues as priorities shift.
- Help define and refine the processes for this new role, contributing to how it takes shape over time.

What We're Looking For

- Background in customer service, operations, and/or administrative support.
- Perfect written English and good spoken English.
- Strong sense of urgency and the ability to think quickly on your feet.
- Comfortable juggling several active orders at once and keeping track of where each one stands.
- Resourceful: you know how to find answers independently.
- Genuinely care about guests and their experience.
- Accountable and open to feedback, with a team-first mindset.

Schedule & Logistics

Work location:

Remote (US-based hours; PST through EST acceptable)

Schedule:

Wednesday–Sunday, 1:00–9:00 PM PST (5 days/week, set hours)

Equipment:

You provide your own laptop, phone, and stable internet connection

Compensation & Benefits

Contract type:

Independent Contractor

Pay:

$1,100 USD per month (gross)

Equity:

Eligibility to participate in the company's equity program (stock option grants), with an initial grant after 90 days of successful service and future grants based on performance

Interested? Apply through the form below. We review every application personally.

https://forms.gle/4ZGPm2txbRicdvgm9

📌 Guest Support & Delivery Coordinator (México)
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