Position Overview

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment supporting customers 24x7x365.

Shift work is required including nights, weekends, and/or holidays.

Key Responsibilities

- Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech.
- Track and document the appropriate comments, close or elevate incident tickets and related issues in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8–10 hour period with scheduled breaks.
- Ensure a quiet, private workspace with high‑speed wired internet.
- Travel up to 10% of time, if required.
- Lift up to 25 lbs. if needed for equipment setup.




- Have a working cell phone for manager communication and Two‑Factor Authentication.

Basic Qualifications

- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (e.g., 2 years of work experience and 2 years of technical education).
- Minimum of 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.

Preferred Skills

- Experience in a call center environment.
- Demonstrate a service philosophy in all interactions with clinicians and colleagues.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills (both verbally and in writing).
- Strong listening capabilities to fully understand caller’s needs / requests.
- Exceptional ability to work optimally in a fast‑paced

📌 Helpdesk Associate (Centro)
🏢 Ntt Data
📍 Centro