Responsibilities - Be the primary HR contact for the Global Business Services organization - Lead the People and Culture agenda for IT, Finance, GBS, HR, and Product Stewardship - Collaborate with COEs, Payroll, PPSC, Global HR Services, and HRBPs to implement integral strategies locally - Provide on-site advisory support to team members on change management, organizational design, employee relations, and workforce effectiveness - Coordinate end-to-end talent processes (attraction, onboarding, performance, development, engagement, retention, and internal mobility) - Analyze people metrics (e.g., attrition, absenteeism, time to fill, performance, ER/LR) - Deliver strategic and preventive guidance on workforce planning, market practices, and organizational optimization - Guide communication between global functional HRBPs and local functional leaders - Design and implement local talent development and retention programs - Promote employee engagement, diversity, and inclusion projects - Ensure compliance with local labor legislation,



internal regulations, and global HR policies Requirements - Bachelor's or Engineering degree required - 5+ years of HR experience, including 3+ years in coordination or leadership roles - Experience in GBS, multinational, and matrixed environments - Background in HR operations and service delivery (talent acquisition, compensation, payroll, ER, and performance) - Advanced English proficiency - Working knowledge of Mexican Federal Labor Law (LFT) in corporate settings - People leadership, process improvement, risk management in a GBS environment Skills - Talent Development - Performance Management - Workforce Planning - Employee Relations - Organizational Design - Data Analysis - Process Improvement - Retention Strategies - Onboarding - Engagement - Collaboration - Communication - Advisory Support - Diversity Promotion - Employee Engagement

📌 HR Business Services Site Manager, GBS (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro