Key responsibilities include

- Managing the transactions required to complete the hire process of LATAM TE employees.
- Receives queries via telephone and case management ticketing system.
- Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
- Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
- Identifies and escalates priority issues and routes to appropriate team for quick resolution.
- Partners with HR Services general regional teams as appropriate on cross regional activities and projects.
- Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.
- Follows up on inquiries to ensure timely and accurate response and resolution to all requests
- Solves problems that are unstructured and that may require conceptual critical thinking.
- Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
- Identifies and implements continuous process improvements to enhance service delivery.
- Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
- Works with Content Management team to develop and update desktop procedures, scripts, FAQs,



job aids to ensure a consistent experience for customers.
- Adheres to HR Services metrics as determined by HR Services Leadership.
- Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
- Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region
- to guarantee employee adherence and legislative compliance.

What your background should look like:

- Bachelor’s degree preferred (or equivalent).
- Fluent level of English (Excellent oral and written communication skills).
- Ability to communicate effectively to a variety of audiences.
- Please submit your resume in English
- Detail oriented and results driven.
- Self-learner mindset and curious.

- Ability to manage priorities against tight deadlines.
- Effective problem-solving skills.
- Strong customer service orientation.
- Proficient with MS Office, especially with Excel (Dynamic Tables)

- Familiarity with SharePoint or other Knowledge Management System

Location: Hermosillo, Sonora.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

BLVD INDUSTRIAL NORTE #23 Y BLVD SOLIDARIDAD

HERMOSILLO SONORA, Sonora 83118

Mexico

Posting City: HERMOSILLO SONORA

Job Country: Mexico

Travel Required: None

Requisition ID: 156553

Workplace Type: Hybrid

External Careers Page: Human Resources

📌 HR SERVICES ANALYST I (Hermosillo)
🏢 TE Connectivity
📍 Hermosillo