As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.

Key Responsibilities - Inquiry Handling

- Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data
- Route specialized or escalated inquiries to appropriate teams or resources
- Maintain service excellence and confidentiality in all communications - Document Preparation
- Draft and process employment contracts, addendums, and other HR documents.
- Ensure documentation aligns with legal requirements and internal policies.
- Collaborate with HR Business Partners for approvals, e-signatures and updates - HR Data Management
- Maintain and update employee records in Workday and local HR systems
- Ensure data accuracy, consistency and compliance with general and local standards
- Support data audits and reporting activities.
- Responsible for updating procedures and work instructions - Benefits Administration
- Implement, execute and maintain HR benefits programs, including health, retirement and other ancillary offerings




- Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.

Required Skills & Qualifications - Technical Skills

- Proficiency in Workday and HR case management systems
- Strong understanding of HR data structures and document workflows
- High proficiency in Microsoft Office (Word, Excel, PowerPoint) - Communication & Service
- Very good written and verbal communication skills in French, English and Spanish
- Strong customer service orientation and problem-solving skills
- Strong interpersonal and communication skills; approachable, service-minded and proactive
- Ability to manage sensitive information with discretion - Organizational Skills
- Highly organized and able to manage multiple priorities with attention to detail and accuracy
- Ability to prioritize tasks and manage multiple deadlines
- Experience working in a fast-paced, service-oriented environment Preferred Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field
- Prior experience in HR operations environment as an HR Specialist or in a similar HR role
- Knowledge of employment laws and HR compliance practices.

📌 Human Resources Specialist (México)
🏢 Galderma
📍 México