HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Jr IT Support Location: Parque Industrial Huinala, Apodaca, Reciente Leon.

Working Model: Monday to Friday 8-5.

Key Responsibilities

- Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
- Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
- Assist with the setup and deployment of new equipment and software.
- Respond to support requests via phone, email, or in-person.
- Document and track issues and resolutions in a ticketing system.




- Train users on new systems and software as needed.
- Collaborate with other IT team members to resolve complex issues.
- Maintain an inventory of all hardware and software resources.
- Ensure security and privacy of networks and computer systems.
- Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Qualifications

- 2+ years' experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.
- 2+ years' experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)
- 2+ years' experience in business communication platforms such as messaging, video conferencing,
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Relevant certifications (e.g.

Microsoft Certified

Professional) are a plus.

What we offer

- Life insurance
- Major Medical Expenses Insurance (extends to spouse and children under 25 years of age, if applicable).
- Minor Medical Expense Insurance.
- Savings Fund 13% (up to MXN $4,400 monthly)
- Food vouchers 10% (up to MXN $3,400 monthly)
- 30 days bonus
- 12 days of vacation in the first year, increasing by 2 as dictated by law. For latest updates, follow our page:

📌 Information Technology Help Desk (Linares)
🏢 HCLTech
📍 Linares