Position: Infrastructure Support Junior

Location: Xalapa, Veracruz

Work Model: On-Site

We are offering

- Pay rate: $18K - $28K MXN Gross Monthly

- 100% Payroll

- Direct Hiring

- Law Benefits

- Enhaced Employee Benefits

- Relocation Bonus

Requirements

- Computer and printer troubleshooting and deployment.

- Microsoft Windows (client) and basic understanding of Active Directory.

- Basic networking concepts (TCP/IP, LAN).

- Familiarity with internet connectivity and security concepts (VPN, antivirus).

- Exposure to virtualization or remote access tools (e.g., Citrix) is a plus. Familiarity with manufacturing environment.

- Knowledge of M365 administration, including Office suite, Exchange, Teams, SharePoint, and entra ID.

Key Responsibilities

- Assist in the deployment and support of IT hardware and software, including PCs/laptops, printers, and mobile devices.





- Monitor ticket queries and resolve basic issues; elevate more complex tickets to senior team members or vendors as needed.

- Support installation and basic maintenance of servers and storage systems under supervision.

- Follow established security procedures, including updates, antivirus, and access controls.

- Perform routine system administration tasks such as user account setup, password resets, and maintain inventory records.

- Monitor system alerts and report performance or availability issues to the team.

- Assist in troubleshooting recurring hardware and software issues and document solutions.

- Help maintain inventory of IT assets and supplies.

- Support data backup processes and verify successful completion.

- Provide basic user support and guidance on IT tools and best practices.

- Participate in team meetings and assist with process improvement initiatives.

📌 Infrastructure Support Junior (Xalapa-Enríquez)
🏢 CRH Talento en IT
📍 Xalapa-Enríquez