Descripción y detalle de las actividades
Performs functions associated with quality assurance operations.
Analyzes Product Complaints and works with customer service and distribution partners to gather data for complaint investigations.
**Essential Duties and Responsibilities**:
- Applies acquired job skills and procedures to complete assigned tasks.
- Semi routine tasks and recognizes the occasional need to deviate from standard practice.
- Requires instructions on new tasks and general supervision.
- Monitor reception of returned products related to complaints.
- Analyze returned products (as required).
- Confirm or dismiss reported defect, thru the information gathered and results of inspection / analysis done by the Complaints Quality Inspector.
- Archive quality records related to quality, per applicable procedures.
- Generate investigation reports.
- Propose corrective actions to Quality Engineering group.
- Generate, analyze and distribute complaints report.
- Input complaints information in Agile system and follow-up to closure, on time and in full.
- Maintain applicable procedures up to date and ensure adherence to them.
- Track adherence to pre-defined KPIs.
Experiência y requisitos
**Qualifications**:




- Professional degree: Engineering, administration, related career.
- 1-2 year of experience in complaint handling (preferably for medical industry.
- Advanced English level (perform fluid presentations, maintain conversation at a professional level, understanding and writing all information related to complaints).
- MS Office, Oracle, Agile.
- Knowledge in drawing interpretation, document control guidelines, risk assessments, BOMs, FMEAs, QSR ISO *****:****.
- Preferred background in Orthopedic Medicine, Medical Devices, or Physical Therapy.
- Strong interpersonal and communication skills required.
**IMPORTANT: Kindly upload your English resume**
Beneficios
- Protegido de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Bonos anuales
- Caja de ahorro
- Aguinaldo 22 dias
- Modalidad Hibrida: Home Office y Presencial
**Número de vacantes** 3
**Área** Calidad
**Contrato** Permanente
**Modalidad** Híbrido
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Carrera sin título
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p.
viajar** No

📌 Quality Analyst (Bilingual) (Tijuana)
🏢 ENOVIS México, S.A. de
📍 Tijuana