iSoftStone, Inc. is seeking an IT Operations Engineer (L2) - Warehouse Operations to Join our Team in Melchor Ocampo, Méx.
, Mexico!
We are seeking an experienced IT Operations Engineer (L2) to support warehouse and office IT operations in Mexico City.
This role is responsible for advanced technical troubleshooting, infrastructure support, network issue resolution, handheld device management, monitoring response, and operational optimization in a 24/7 warehouse environment.
The engineer will serve as the escalation point for complex IT issues and work closely with warehouse operations, vendors, and regional IT teams to ensure stable and efficient IT services.
Responsibilities
Provide advanced support for desktops, laptops, operating systems, office software, and warehouse applications.
Troubleshoot hardware, software, system performance, and operating system issues.
Support warehouse network connectivity, IP/DNS configuration, cabling, and advanced troubleshooting using tools such as ping, tracert, nslookup, telnet, and Wireshark.
Support printers, label printing systems, barcode scanners, PDA devices, and handheld terminals.
Perform system imaging, patching, firmware upgrades, backup, recovery, and device reimaging.
Support conference room and video meeting equipment.
Participate in monitoring, incident response, escalation handling, and operational support for warehouse IT infrastructure.
Support IT asset management, SOP creation, documentation, and operational process improvement.




Coordinate with vendors and regional/general IT teams on issue resolution and infrastructure support.
Qualifications
Three+ years of IT support or IT operations experience.
Strong knowledge of Windows OS, computer hardware, printers, handheld devices, and networking.
Familiar with TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and troubleshooting tools.
Experience with ticketing systems and IT service management processes.
Strong troubleshooting, communication, and documentation skills.
Ability to support shift-based or after-hours operations when required.
Strong Spanish and English communication skills required.
Preferred Qualifications
Experience in warehouse, logistics, manufacturing, or retail environments.
Experience with Zebra/Honeywell devices, Intune/MDM, or warehouse automation systems.
iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability.
In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.
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📌 It Operations Engineer– Warehouse Operations (Xico)
🏢 iSoftStone
📍 Xico