**You Lead the Way.
We've Got Your Back.
**
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This role is a partner manager position within the Partner Business Solutions team.
PBS is a vibrant integral team responsible for owning the servicing to banks who are important Global Network Partnerships.
This role is responsible for supporting a range of Network Partner bank enquiries from banks located in North America, Latin American countries and potentially multiple countries across the world.
The aim of this team is to provide fast but professional answers not just to provide great service but additionally to coach and train Partner banks on how to become self-sufficient.
Contact with the Bank partner covers a broad range of "operational" aspects and therefore the servicing remit can cross many business functions, working with the Business, Marketing, Technologies, Finance, Global Network Operations, Compliance,



General Counsel's Office amongst others.
The individual should therefore be flexible, adaptable, calm under pressure, and have strong relationship management and communication skills to gain trust and credibility with our internal and external business partners.
They must be highly comfortable working as part of a multi-cultural team with colleagues located in different geographies.
**Principle Accountabilities**:
**1.** **Partner Servicing**
Supporting all the operational enquiries from Bank Partners; ensuring that all operational, capability and technical Network requirements are satisfied.
Examples include;
- Resolve any internal or Partner reported wide ranging operational issues in partnership with the Bank Partner and any appropriate internal Blue Box groups,
- Work closely with the GNP Business Development, GNS Technology and GNO Network Teams to address these issues
- Ensure the Partners are adhering to and complying with AEGN operational policy
- Take accountability for identifying root causes and driving resolution and identifying proactive means of ensuring no reoccurrence of issues (e.g. Eliminate Bad demand)
2**.
Relationship Management**
- Drive servicing efficiency, providing bank customers with fast and knowledgeable replies, while escalating quickly and appropriately issues to Premium Partner Managers or Business Development teams.




- Develops a network of working relationships with a broad range of key departments throughout the organisation (Business Development, Technologies, Operations, Marketing, Finance, Compliance, GCO)
- Demonstrates exceptional communication skills (verbal, written, face to face)
- Challenges the status quo for how AXP can enable greater levels of service efficiency by all GNS Banks.
**Qualifications**
Unique Knowledge & Skills:
- Excellent knowledge of the GNS Network of Issuers & Acquirers and the Amex Network Technical and Operational environment.
- Ability to solve operational day-to-day issues in a calm and efficient manner.
- Excellent relationship management skill, used to influence without authority both internally and externally.
- Team player - ability to work seamlessly with multi-cultural colleagues often based in disparate locations.
- Outstanding written and verbal communications to represent the brand and gain credibility
- Ability to tailor a professional communication style to work effectively with individuals at all levels
- Highly self-motivated and result driven with the ability to work without supervision in a matrix management organization.
- Ability to work flexibly in an ever-changing environment - always demonstrating adaptability.
- Excellent English, & Spanish language is essential.
Additionally, Portuguese too is highly desirable.
- Experience in Project Management is an advantage.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, lif

📌 Partner Business Solutions (Xico)
🏢 Amex
📍 Xico