We are seeking a highly skilled Mobile Device Management (MDM) Specialist to join our IT Operations team. The idóneo candidate will have hands-on experience managing enterprise mobility solutions, with strong expertise in Microsoft Intune, Microsoft Entra ID (Azure AD), Windows endpoint management, and mobile device administration. This role will be responsible for designing, deploying, securing, and supporting mobile and endpoint management solutions across the organization.

Key Responsibilities - Administer and support Microsoft Intune / Microsoft Endpoint Manager environments.

- Enroll, configure, and manage corporate-owned and BYOD devices across Windows, iOS, and Android platforms.
- Deploy and manage applications, configuration profiles, certificates, and security policies.
- Perform application packaging, deployment, and operational support.
- Monitor device compliance and implement remediation actions for non-compliant endpoints.
- Support operating system upgrades, security patching, and software deployments.
- Configure and maintain Conditional Access, MFA, and endpoint security policies.
- Troubleshoot device enrollment, synchronization, authentication, certificate, and application-related issues.
- Manage device lifecycle activities, including provisioning, maintenance, and retirement.
- Collaborate with Service Desk, Security, Network, and Infrastructure teams to resolve incidents and improve end-user experience.
- Manage incidents, service requests, problems, and changes in accordance with ITIL best practices.




- Create and maintain technical documentation and operational procedures.

Required Technical

Skills - Microsoft Intune

- Microsoft 365
- Microsoft Entra ID (Azure AD)
- Active Directory
- Windows 11
- iOS and Android Device Management
- Multi-Factor Authentication (MFA)
- PowerShell Scripting
- PKI Certificates Management
- Application Packaging and Deployment
- ServiceNow
- ITIL Framework Required Qualifications - 3 to 5 years of experience in Mobile Device Management (MDM) or Endpoint Management.
- Strong experience administering Microsoft Intune and Microsoft Entra ID.
- Experience supporting enterprise mobile devices and endpoint environments.
- Knowledge of device compliance, security controls, and endpoint management best practices.
- Experience troubleshooting authentication, enrollment, compliance, and certificate-related issues.
- Familiarity with cloud-based identity and access management solutions.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities. Nice to Have - Citrix Administration
- Windows 10 Management
- SCCM / Microsoft Configuration Manager
- Microsoft Defender
- Endpoint Security Solutions
- Experience with enterprise-scale MDM deployments Key Competencies Technical Competencies - Microsoft Intune Administration
- Microsoft Entra ID (Azure AD) Administration
- Endpoint Security Management
- Windows Endpoint Administration
- Application Deployment and Packaging
- Identity and Access Management

📌 Mobile Device Management (MDM) (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey