TCS is looking for a Power Platform Support Engineer Work modality: Hybrid

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week) Role overview:

The Power Platform Support Engineer keeps the production Power Platform estate — Power Apps, Power Automate, Power Pages, and Dataverse — healthy, available, and trusted, inside a governed Center of Excellence (CoE). This is an operations and support role, not a net-new build role. We are looking for someone who can triage and resolve incidents and service requests against SLA, diagnose why a flow failed or an app broke, untangle authentication and connection issues, monitor platform health before users feel the impact, and support 50+ developers and citizen builders — all while keeping the environment from drifting into technical debt.

Skills required

Advanced English communication

3+ years supporting or administering Power Platform in a production enterprise environment

Strong troubleshooting instincts: can read a flow’s run history, interpret error messages, reproduce an issue, and isolate root cause instead of guessing

Power Automate support depth: authentication and OAuth token issues, connection references, throttling and API limits, retry behavior, and reading failed run outputs

Canvas and Model-Driven app troubleshooting: delegation, performance, security roles, and data/permission diagnosis

Dataverse support: security roles, table and column permissions, business rule behavior, and data integrity issues





CoE Starter Kit familiarity for monitoring and analytics — able to use it to find problems, not just read about it

DLP policy awareness: understands how connector classification causes solutions to break, and how to work within policy rather than around it

SharePoint Online as a data source and integration target: lists, document libraries, and known performance limits Main activities & responsibilities:

Triage, investigate, and resolve incidents (INC) and service requests (REQ) for Power Apps, Power Automate, Power Pages, and Dataverse within agreed SLA targets

Diagnose and fix Power Automate flow failures — expired OAuth tokens, broken connection references, throttling and API limits, malformed inputs, and gaps in error handling — and restore service quickly

Troubleshoot Canvas and Model-Driven app issues: delegation warnings, slow load times, data and permission errors, and browser/mobile client behavior

Monitor platform health through CoE Starter Kit analytics — proactively surfacing failing flows, orphaned apps, over-privileged connections, and capacity risks before they become incidents

Manage connections, connection references, and service account / authentication issues, coordinating with Security when OAuth or DLP controls are involved





Handle environment and access operations: access requests, environment provisioning requests, and DLP exception handling within CoE governance

Serve as first-line technical support for citizen developers — unblocking them, routing them through the CoE intake pipeline, and escalating without taking the build away from them

Perform bug fixes and minor enhancements to existing apps and flows, deploying changes through the established ALM pipeline (Dev > Test > Prod) rather than editing directly in production

Troubleshoot Power BI operational issues — dataset refresh failures, gateway connectivity, and row-level security problems

Maintain the knowledge base: known-error articles, troubleshooting runbooks, and end-user self-help documentation

Participate in root cause analysis and problem management — turning repeat incidents into permanent fixes — and escalate to developers or architects when an issue requires solution redesign What we offer to you:

100% payroll under law

Direct contract

Benefits above law Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

📌 Power Platform Support Engineer (Jalisco)
🏢 Tata Consultancy Services
📍 Jalisco