Overview
Healthcare Virtual Assistant (Remote) — Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. We’re looking for a Bilingual Healthcare Virtual Assistant !

Disclaimer: This is a generic job description for the position stated below. Vigente tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Responsibilities

Document new patient and referral intake

Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers

Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems

Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation

Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional

Assist in analyzing healthcare data, preparing reports, and maintaining records

Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality

Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician

Ad hoc tasks

Qualifications





Bachelor's degree in medical fields or the pharmaceutical-related industry

At least 1 year experience as a Medical Virtual Assistant

Excellent English communication skills both written and verbal (C1 level)

Solid understanding of medical terminologies and practices

Proficient in EHR/EMR systems and ability to troubleshoot common technical issues

Understanding of healthcare privacy regulations

Strong interpersonal skills

Solid organizational & time management skills with keen attention to details

Tech savvy & familiar with current technologies, like desktop sharing and cloud services

Technical Requirements

USB Headset with Noise Cancellation feature

Working Webcam

Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM

Main Internet Service Speed: at least 25 Mbps wired connection

Backup Internet Service Speed: at least 10 Mbps

Benefits

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Bonuses, Tips, and Referral Program

Schedule
20-40 hours per week

Location
Remote

Salary
This is based on your experience and skills.

Note: Only qualified candidates will be invited to take the assessment and scheduled for an interview.

We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website .

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📌 Healthcare Virtual Assistant - Mexico (Ciudad de México)
🏢 Wing Assistant
📍 Ciudad de México