Overview The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Support Officer
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
WORK SET UP: Work on site

Benefits

HMO

Government benefits

13th Month Pay

Sick Leave

Qualifications

Bachelor’s degree holder

With at least 1-2 years of experience as a Customer Service Staff

Amenable to work in Technopark, Binan Laguna

Can attend face to face interview

Can start as soon as possible

Responsibilities

Handles daily back-office customer service operations,



responding to client inquiries via email and phone

Ensures all customer requests are addressed in a timely, accurate, and professional manner

Provides support to team members by sharing product knowledge, best practices, and process guidance

Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends

Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Recruitment Process

Initial Interview

Final Interview

Job Offer

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