Description The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances. Key Responsibilities: Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards. Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience. Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization. Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders. Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations. Strengthened team performance through leadership, decision-making, and execution of multiple projects. General Knowledge/Competencies: Billing, Collections & Cash Reconciliation: Manage billing workflows, collections,



and payment accuracy to support financial performance. Team Leadership & Development: Lead, coach, and develop high-performing teams. Problem Solving & Decision-Making: Analyzing complex issues and implementing timely, effective solutions. Communication (Internal & External): Clear and effective communication to align teams and stakeholders. Requirements: Education Bachelor´s Degree in Administration, Finance, Accounting or equivalency required. Experience Experience leading and supervising teams. 2+ years in insurance billing, collections, payment posting, and reimbursement processes. Experience in multi-facility hospital business office environments preferred. Knowledge of insurance claims and healthcare billing practices. Familiarity with inpatient and outpatient billing (UB-04 and HCFA 1500 forms) preferred. Please add your resume when apply. Thank you!

📌 Bpo lead (Monterrey)
🏢 Christus Excellence And Innovation Center
📍 Monterrey