Duties & Responsibilities

- Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
- Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
- Works within an established customer and territory.
- Identifies lead generation opportunities to expand territory and drive upsells.
- Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
- Provides accurate monthly/quarterly sales forecasts.
- Builds and maintains a positive relationship with customers.
- Works with other teams such as Sales Operations to ensure customer requirements are met.

Knowledge, Skills & Abilities

- Ability to work in a fast paced environment
- Knowledge of Microsoft Excel and Outlook
- Knowledge of a CRM system
- Ability to learn and apply strong product knowledge
- Ability to effectively communicate both verbally and in writing




- Organizational and time management skills
- Ability to build strong customer relationships and delivering a best-in-class customer experience

Qualifications 3+ years applicable experience and demonstrated success/knowledge Proficient English Level

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient integral supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our

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