SaaS Technical Account Manager (TAM)«Senior» Remote-Home OfficeRequired Experience in:We are seeking an experienced Functional Technical Account Manager (TAM) to lead account management, customer engagement, and delivery governance for Oracle managed services projects. The adecuado candidate will have strong functional expertise across Oracle SaaS/PaaS applications, particularly Oracle Fusion ERP Finance and/or Supply Chain Management (SCM), including application integrations. Having exposure to Manufacturing domain will be an added advantage.This role requires a blend of functional knowledge, customer service excellence, project governance, problem management, and the ability to work closely with remote delivery teams to ensure timely and complete resolution of customer issues.•Location: Mexico.•Work Model: Hybrid or remote.•Language Requirements: Professional fluency in Spanish and English is required, including the ability to communicate with customers, delivery teams,



and global stakeholders.•Act as a trusted advisor and primary functional point of contact for customers across managed services engagements.•Provide strong account management, delivery governance, and customer service support.•Understand customer business processes, priorities, and critical issues, and coordinate the appropriate response.•Drive end-to-end resolution of customer-reported issues in collaboration with remote delivery engineers and support teams.•Review solution design documents, root cause analysis reports, and related delivery documentation.•Manage customer expectations by providing clear communication, realistic timelines, and regular status updates.•Mobilize internal teams and organizational resources to address critical customer situations.•Support continuous improvement of managed services processes through the use of tools, methods, automation, and innovation.•Stay current with emerging business models, ERP processes, Oracle application features, SaaS/PaaS capabilities, AI-enabled

📌 SaaS Technical Account Manager (TAM) «Senior» Remote-Home Office (Ciudad de México)
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📍 Ciudad de México