Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Senior Collections!

In this role you’ll support financial operations by ensuring accurate, timely, and effective management of customer accounts within our Shared Service Center. They play a key role in maintaining healthy cash flow, resolving account discrepancies, and delivering exceptional customer service that reflects the company’s commitment to operational excellence.

Responsibilities

- The Order to Cash manager will manage the whole collection and disputes process performed by the team.
- Develop and maintain effective relationship with client stakeholders - providing performance updates, process improvements, responding to client request, etc.
- Creates new strategies to improve the collection process
- Coordinates meetings with other teams within the Accounts Receivables department,



such as credit and cash application staff to improve the collection process.
- Ensures the staff is meeting production goals, complying with company standards and perform the essential functions of their position as collectors daily.
- Creates reports showing the progress of the team’s efforts to collect debts and present them to internal customer during weekly meetings.
- Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers.
- Organize collection workload according to each collector´s experience, as part of the collection strategy.
- Assist subordinates with collection activities in difficult cases.
- Identify process improvement opportunities and drive implementation across OTC (Lean and Six Sigma projects)
- Support Senior Leadership with day-to-day activities
- People Manager, work close to teams and assure quality performance
- Ensure to meet Service Levels Agreement results (daily/weekly/monthly)
- Ensure process controls are appropriately established, communicated to employees and timely audited.
- Lead monthly process dashboard calls or weekly/fortnightly process related calls with client
- Plan & execute people movement during high volume or attrition
- Ensure knowledge retention and improvement in the team.
- Establish & Handle client relationship through regular engagement with the client
- Pro-actively identify the issues or client needs and take action
- High customer service oriented

Qualifications we seek in you! Minimum Qualifications





- Degree / College diploma in Business Administration, Finance, Accounting, or related fields/disciplines.
- Relevant experience in collections operations.

•Knowledge of Microsoft Office, especially Excel, Word, and PowerPoint

- Strong analytical/business reporting skills
- Effective negotiation skills
- Must be able to communicate firmly and clearly with internal and external customers

Why join Genpact?

- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for general enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Senior Collector Manager (Monterrey)
🏢 Genpact
📍 Monterrey