Responsibilities - Manage end-to-end Order to Cash processes for complex B2B customer orders (domestic and export) - Handle export operations with a focus on maritime logistics, including booking coordination and shipment follow-up - Ensure accurate order entry, tracking, and invoicing activities in SAP (Sales and Distribution module) - Monitor order fulfillment and proactively coordinate with logistics, warehouse, and shipping lines - Manage documentation requirements aligned with international trade standards and Incoterms - Resolve operational issues such as delays, discrepancies, and customer claims - Process credit and debit notes related to customer transactions - Maintain proactive communication with global customers in advanced English - Drive continuous improvement of KPIs (on-time delivery, service levels, order accuracy)



Requirements - Bachelor’s degree in Business, Supply Chain, Logistics, or related field - +4 years of experience in Customer Service, Supply Chain, or Order Management (B2B environment) - Strong experience in maritime export operations and international trade processes - Solid knowledge of Incoterms and export/import documentation - Hands-on experience with SAP (Order to Cash / SD module) - Advanced English proficiency (written and verbal communication with integral stakeholders) - Strong knowledge of MS Office tools, especially Excel - Ability to manage complex operations in a fast-paced environment - Strong communication and collaboration skills across cross-functional teams

📌 Senior Customer Service Specialist – Export & Maritime Logistics (Ciudad de México)
🏢 Jobtailor
📍 Ciudad de México