Title: Production Support Engineer Nearshore

Type: Project long term

This is a chance to work at the heart of a fast-moving, technology-driven trading environment where your work has direct, visible impact on business-critical systems. You'll be part of a tight-knit, globally connected group that values clear communication and mutual support over rigid hierarchy. The environment offers steady exposure to modern cloud, automation, and observability practices, making it a strong fit for someone who wants to keep building technical depth. It's a stable, well-resourced setting for professionals who want meaningful, hands-on work rather than a purely back-office support role.

This position sits within a technology operations function supporting a live, systematically driven trading platform. The role blends production support with engineering-style problem solving, covering everything from monitoring and alerting to CI/CD pipeline development and incident management. Serve as the first point of contact for production issues, support requests, and system alerts
Monitor system health across the trading platform and supporting infrastructure
Build and maintain CI/CD pipelines to support reliable code deployment




Define and track KPIs and metrics covering performance, capacity, scalability, reliability, and availability
Support problem management processes and help establish an ITSM framework
Partner with software development teams to support successful production deployments
Experience managing complex deployments and environments
Experience supporting applications in a Linux environment
Solid understanding of monitoring and incident management practices
A degree in Computer Science, Engineering, or a related field
Experience with application monitoring systems such as Elastic
Experience within financial services - Hedge Funds, Alternative Asset Management firms, Fintechs, Private Equity preferred
Experience with ticketing systems such as ServiceNow or Jira ITSM
ITIL certification or equivalent incident management training
Approximately two years of experience supporting trading and post-trade systems in financial services

Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy.

📌 TECHNOLOGY SUPPORT ENGINEER (Guadalajara)
🏢 ConsultNet Technology Services and Solutions
📍 Guadalajara