Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We

Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

We are searching for an Senior Specialist Employee Services to join the Integral Business Services (GBS) People & Culture (P&C;) team. In this role, the Senior Specialist provides efficient and highly informative first point-of-contact service to all employees, their managers and business partners.



Focused on a seamless customer experience and great customer care, the Senior Specialist uses information from multiple systems and resources to respond to inquiries; provides navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries for advanced support. Using the case management system, the Senior Specialist accurately processes, records, closes or escalates transactions in accordance with established service level agreements. This role collects required information or back-up documentation from employees or external customers. This includes tactfully asking customers probing questions to establish context and ensure the solutions offered or the escalation path is appropriate and most likely to succeed. The Senior Specialist role provides feedback internally, proposing new and effective ways to resolve problems and improve productivity (i.e., continuous improvement

📌 Senior Specialist, Employee Services (Ciudad de México)
🏢 332 Discovery Networks Mexico de C.V.
📍 Ciudad de México