This is a highly hands-on role focused on platform reliability, production support, and infrastructure. The adecuado candidate enjoys solving complex operational problems, automating repeatable work, improving system resilience, and supporting service health in a fast-moving environment.

Responsibilities

· Own and support the reliability of Voice Assistant services and the underlying cloud infrastructure.

· Participate in an on-call rotation to support production systems outside normal business hours.

· Lead and participate in incident response, including triage, escalation, mitigation, and restoration of service.

· Drive blameless postmortems and ensure corrective actions are tracked through completion.

· Work to improve customer experiences by strengthening service availability, latency, stability, and resilience against agreed service-level expectations.

· Design, implement, and maintain infrastructure as code using tools such as Terraform and Atlantis.

· Manage and extend GitOps and deployment workflows using ArgoCD and related CI/CD tooling.

· Support and improve cloud and container platforms across AWS and Azure.

· Independently manage virtual servers, containers, and orchestration platforms such as Kubernetes.

· Build, refine, and operate automation that reduces toil and improves operational efficiency.

· Utilize and extend existing observability and reliability capabilities, including monitoring, alerting, logging, and diagnostics.

· Review system performance and capacity trends to identify bottlenecks, support forecasting, and improve scalability.

· Troubleshoot complex infrastructure, networking, and application runtime issues across distributed systems.

· Assist with disaster recovery planning, validation, and recovery readiness.

· Contribute to performance tuning and resilience improvements across infrastructure and services.

· Document operational procedures,



support runbooks, and engineering knowledge to improve team effectiveness.

· Coach and support other engineers by sharing operational best practices and reliability engineering approaches.

Required Qualifications

· 3+ years of production experience working as a Site Reliability Engineer, DevOps Engineer, Infrastructure Engineer, or Software Engineer

· Experience working with Atlantis, ArgoCD, or similar infrastructure and deployment automation tools.

· Strong experience with AWS and Azure.

· Expertise in Terraform to create, modify, and manage infrastructure configurations or IaC templates

· Expertise in containerization technologies (Docker & Kubernetes) to build, package, and deploy optimized container images

· Proficiency in designing, implementing, and maintaining complex CI/CD pipelines that span with increasing complexity and integrating across multiple environments

· Knowledge in cloud platforms (AWS) to optimize cloud resource utilization and costs throughout product lifecycle

· Expertise in version control systems to perform branching, merging, and resolving merge conflicts

· Versed within InfoSec policies and procedures to adhere to security standards/regulations and identify gaps in security architecture

· Experience in monitoring and analytics platforms to set up monitors, alerts, and diagnostic tools for proactive issue detection, root cause analysis, and performance optimization across distributed systems

· Understanding of cloud billing and cost management tools to recognize total costs

· Ability to learn and apply new technologies, programming practices, patterns, and methods

· Organized and detail-oriented

· Ability to develop healthy working relationships and collaborate with peers and leaders

· Exhibits integrity and high standards in work quality

· Excellent verbal and written communication skills

· Values diversity and differences amongst individuals in interactions

📌 Site Reliability Engineer (Guadalajara)
🏢 Pentangle Tech Services | P5 Group
📍 Guadalajara