Software Development Specialist Advisor – Guadalajara, Jalisco (MX-JAL), Mexico (MX) Position Summary The AI Salesforce Specialist is responsible for designing, developing, enhancing, and supporting AI-powered solutions within the Salesforce ecosystem. This role combines Salesforce platform engineering, AI/Agentic solution development, automation, and operational support to deliver intelligent customer and business experiences.

Key Responsibilities Salesforce Development & Enhancement Delivery - Deliver 4–6 small-to-medium Salesforce platform enhancements concurrently.

- Support development enhancement requests up to approximately 25 hours of effort each.
- Participate in Agile sprint planning and execution aligned to 2-week sprint and release cycles.
- Develop scalable Salesforce solutions using:
- Apex - Lightning Web Components (LWC) - Salesforce Flow - AI-enabled Salesforce capabilities - Build custom Flow solutions and intelligent automations integrated into user experiences.
- Maintain platform stability through KTLO (Keep The Lights On) support activities and rapid operational fixes. AI & Agentic Solution Engineering - Engineer prompt logic and intelligent agent behaviors to drive business outcomes.
- Develop AI-enabled workflows and automate complex operational processes.
- Support Agentic AI and AIOps initiatives embedded within Salesforce products and business applications.
- Implement AI-powered customer segmentation and behavioral signal capture for intelligent decisioning.
- Monitor and optimize token utilization and AI operational efficiency.
- Support Bring Your Own LLM (BYOLLM) models provided by enterprise AI teams and ensure models remain current and performant.



Testing & Automation - Develop and maintain automated test scripts and regression test suites.
- Ensure all platform changes include updated test automation coverage.
- Maintain the health and reliability of automated testing frameworks.
- Accuracy - Consistency - Compliance - Algorithmic bias - Perform functional, integration, and user acceptance testing activities. Monitoring & Production Support - Provide operational support for AI agents and production AI capabilities.
- Monitor prompts, AI responses, and failure points for continuous improvement.
- Capture operational and behavioral data to improve AI solution effectiveness.
- Monitor bot and agent performance metrics and recommend optimization opportunities.
- Troubleshoot production issues and coordinate resolution activities across teams.
- Collaborate with multiple technology and business teams, including UX and product stakeholders.
- Participate in architecture discussions and contribute technical thought leadership.
- Follow enterprise development standards, tools, and governance practices.
- Work within Agile/Scrum delivery models and support sprint ceremonies.
- Coordinate with Scrum Masters, Product Owners, and enterprise AI governance teams as required.

Required Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.





- 4+ years of Salesforce development experience.
- Strong experience with:
- Apex - Lightning Web Components (LWC) - Salesforce Flow - Salesforce platform integrations - Experience developing or supporting AI-enabled business solutions.
- Knowledge of prompt engineering and AI workflow orchestration.
- Experience with automated testing frameworks and CI/CD practices.
- Familiarity with Agile/Scrum methodologies.
- Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications - Salesforce certifications such as:

- Platform Developer I/II - AI Associate - Application Architect - Experience with Agentic AI or AIOps solutions.
- Exposure to Large Language Models (LLMs) and AI governance frameworks.
- Experience supporting enterprise AI production environments.
- Knowledge of customer journey optimization and behavioral analytics.
- Experience working within large enterprise environments.

Key Skills - Apex - AI Workflow Automation - Prompt Engineering - AI Operations (AIOps) - Test Automation - Agile/Scrum - Production Support - AI Monitoring & Governance - CI/CD - Analytical Problem Solving Work Model - Cross-functional collaboration model - Production support responsibilities included - Enterprise governance and compliance adherence required NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For EEO rights under the law, please refer to the official policy.

For pay transparency information, please refer to the company policy.

📌 Software Development Specialist Advisor (Puerto Vallarta)
🏢 Ntt Data
📍 Puerto Vallarta