Software Development Specialist Advisor – Guadalajara, Jalisco (MX-JAL), Mexico (MX)

Position Summary

The AI Salesforce Specialist is responsible for designing, developing, enhancing, and supporting AI-powered solutions within the Salesforce ecosystem. This role combines Salesforce platform engineering, AI/Agentic solution development, automation, and operational support to deliver intelligent customer and business experiences.

Key Responsibilities

Salesforce Development & Enhancement Delivery

- Deliver 4–6 small-to-medium Salesforce platform enhancements concurrently.
- Support development enhancement requests up to approximately 25 hours of effort each.
- Participate in Agile sprint planning and execution aligned to 2-week sprint and release cycles.
- Develop scalable Salesforce solutions using:
- Apex
- Lightning Web Components (LWC)
- Salesforce Flow
- AI-enabled Salesforce capabilities

- Build custom Flow solutions and intelligent automations integrated into user experiences.




- Maintain platform stability through KTLO (Keep The Lights On) support activities and rapid operational fixes.

AI & Agentic Solution Engineering

- Engineer prompt logic and intelligent agent behaviors to drive business outcomes.
- Develop AI-enabled workflows and automate complex operational processes.
- Support Agentic AI and AIOps initiatives embedded within Salesforce products and business applications.
- Implement AI-powered customer segmentation and behavioral signal capture for intelligent decisioning.
- Monitor and optimize token utilization and AI operational efficiency.
- Support Bring Your Own LLM (BYOLLM) models provided by enterprise AI teams and ensure models remain current and performant.

Testing & Automation

- Develop and maintain automated test scripts and reg

📌 Software Development Specialist Advisor (Centro)
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📍 Centro