At Rapido Solutions Group, we connect fast-growing U.S. companies with top general talent.

From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

$500 MXN punctuality bonus

Extra shift bonuses for evenings or weekends

? Be the Voice of Our Operations!

Join our Customer Service & Operations Team and help keep our logistics network moving. You’ll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.

Whether it’s solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.

? What You’ll Do

Respond to customer inquiries via phone, email, or chat

Coordinate pickups, deliveries, and schedules

Track & trace shipments, providing real-time updates

Resolve issues with carriers and operations teams





Maintain service documentation and compliance reports

Excellent verbal and written communication in English (B2 level)

Strong problem-solving and conflict-resolution abilities

Ability to multitask and manage priorities effectively

Customer-focused mindset and positive attitude

Calm and professional under pressure

Opportunity to grow within the logistics and customer service industry

Dynamic, bilingual, and multicultural work environment

Competitive salary + bonuses for evening and weekend shifts

Ongoing training and career development

⚙️ Qualifications

Experience in logistics or related customer service roles is preferred.

Proficiency in Spanish and English, with strong written and verbal skills.

Prior exposure to customer support platforms (CRM) is a plus.

Self‑motivation, adaptability, and a passion for teamwork.

? Benefits

Health and dental insurance, 401(k) matching, paid time off, and employee assistance program.

Career advancement support and structured training paths.

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📌 Customer Service & Operations Rep (León)
🏢 Rapido Solutions Group
📍 León