Sustaining Operations Engineer

Join Canonical as a Sustaining Operations Engineer and work in a fast‑paced engineering environment in Linux‑based software‑defined infrastructure. Covering all layers of the stack – bare metal, virtualization (KVM), containerization (Docker & LXC/LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and open‑source applications running on top of them.

Location: Globally remote.

Responsibilities

- Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes.
- Maintain close relationships with Canonical’s field, support and product engineering teams.
- Participate in upstream communities, debug issues, propose workarounds and liaise with Software Engineers on producing patches.
- Demonstrate good judgment in technical methods and techniques.
- Prioritize work and manage time effectively against priorities.
- Participate in team activities to improve processes, tools, and documentation.




- Maintain clear, technical and concise communications.
- Participate in a regular weekend working rotation.
- Provide subject‑matter expertise as the final point of escalation on operational issues.
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences.

Qualifications

- Professional experience troubleshooting advanced Linux issues.
- Background in Computer Science, STEM or similar.
- Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes.
- Strong debugging experience with Python, Go, C or C++ on Linux.
- Ability to troubleshoot with gdb, pdb, tcpdump or other tools.
- Familiarity with git source‑code repositories and branches.
- Exceptional academic track record from high school and preferably university.

📌 Sustaining Operations Engineer (Ciudad de México)
🏢 Canonical
📍 Ciudad de México