As a Technical Support Specialist, you will be responsible for supporting customers using Geotab and EnVue telematics solutions. This role requires someone who is comfortable with technology, troubleshooting, customer communication, and working with data. You will assist clients with platform support, device troubleshooting, database validation, reporting, integrations, and API-related tasks while ensuring excellent customer service.

Responsibilities Provide technical support for Geotab and EnVue telematics platforms

Assist customers with troubleshooting GPS devices, telematics systems, and software issues

Create and manage reports using Excel and telematics platforms

Work with databases for data validation and management

Support API integrations and basic troubleshooting for connected systems

Help customers understand platform functionalities and best practices

Identify issues and provide timely solutions

Escalate technical issues when needed

Maintain strong customer relationships through excellent support

Document cases,



solutions, and technical processes

Collaborate with internal teams to improve customer experience

Requirements Experience in Customer Support / Technical Support

Good computer knowledge and troubleshooting skills

Strong knowledge of Microsoft Excel (filters, formulas, reports, data management)

Basic understanding of databases

Basic understanding of APIs and coding concepts

Strong problem-solving mindset

Proactive and self-driven attitude

Strong communication skills

Team player with a strong sense of responsibility

English Requirements English speaking, reading, and writing required

English proficiency: 75% – 80% minimum

Preferred Qualifications Basic SQL knowledge (a plus)

Basic API testing knowledge (Postman or similar tools is a plus)

Job Types: Full-time, Permanent Work Location: Hybrid remote in Monterrey, N. L.

📌 Technical Support Help Desk (Monterrey)
🏢 EnVue Telematics
📍 Monterrey