The role of the Front Desk Receptionist

Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons’ policies.

Essential Functions

- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves guest complaints
- Assists in all inquiries in connection with hotel services
- Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and residential practices

Knowledge and Skills

Education: High school education or equivalent experience

Experience:

- One to three years of experience in a luxury environment
- Prior experience in Guest Experience or Rooms department is highly desirable

Skills and Abilities:

- Knowledge of computer equipment operation
- Ability to read, speak, and write English and Spanish
- Understanding and familiarity with quality standards and service standards of the hotel
- Highest level of integrity and transparency
- Apply an ethical approach to outcomes of situations




- Strong interpersonal and relationship‑building skills
- Reasonable problem‐solving, decision‑making and conflict resolution skills
- Work in a safe, prudent and organized manner

Benefits

- Competitive salaries and an annual incentive plan for managerial roles at Department Head level
- Shuttle service from San Lucas and San Jose del Cabo to the resort
- Complimentary dry cleaning for employee uniforms
- Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location
- In‑house training workshops for line and management employees
- Complimentary buffet‑style duty meals
- Employee Service Awards, Employee of the Month and Employee of the Year awards
- Additional property‑specific benefits

What To Expect

- Be part of a caring team with a family spirit
- Have opportunities to build a successful career with general potential
- Work in a diverse and challenging environment and engage with the leadership team
- Be recognized for your accomplishments

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📌 Front Desk Receptionist (La Ribera)
🏢 Four Seasons
📍 La Ribera