We offer a pay-for-performance compensation program including bonuses and a competitive benefits package.

General Purpose of the Position

This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. The Branch Supervisor acts as Branch Manager when needed, providing training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. The role performs various branch-related functions as required.

Essential Duties and Responsibilities

Member Service & Problem Resolution

- Answers Member Advocates’ questions, solves problems, and assists with complex transactions and sensitive member relations issues.
- Ensures member requests are resolved promptly, efficiently, and courteously, explaining policies and procedures and referring appropriately.
- Demonstrates escalation resolution skills to address critical member needs and encourages branch or organizational opportunities such as process improvements.
- Assists with Member Advocates functions, performing duties related to transaction and loan processing, new account openings, account servicing, and safe deposit boxes where applicable.
- Provides excellent service by demonstrating courtesy and personal concern for members and coworkers’ needs.
- Promotes branch business development and seeks to broaden the member base.
- Reviews and responds to Member Loyalty surveys in a timely manner and shares feedback internally as appropriate.
- Reviews and monitors the work of branch personnel, providing suggestions to leadership and support as necessary.
- Responsible for interviewing, hiring, and training Member Advocates, and for planning, assigning, and directing work.
- Assists with new employee orientation and staff training sessions, ensuring employees are well-trained in all aspects of their roles.
- Ensures employees are knowledgeable about Credit Union products, services, and policies.
- Effectively cross‑sells and coaches employees to offer Credit Union products and services to members.
- Helps lead change management efforts by guiding the team through new initiatives, process updates, and organizational changes to ensure smooth transitions and continued service excellence.
- Assists with tracking individual progress, conducting performance appraisals, and formulating corrective actions as needed.
- Contributes beyond the branch by supporting and leading organizational projects.

Operations & Compliance





- Ensures branch security and assists with opening and closing the building in accordance with set hours.
- Supports branch and team by verifying operations are conducted in accordance with Credit Union policies, legal and regulatory requirements, and audit standards.
- Completes required reports and records and ensures Branch functions, internal controls, and audits are properly documented.
- Ensures that branch cash and transactions are balanced at the end of each day, preparing all required reports.
- Investigates ATM and Member Service out-of-balance conditions and institutes corrective procedures.
- Maintains ATM functionality and oversees cash vault operations, including ordering, balancing, resolving discrepancies, and maintaining appropriate cash levels.
- Assists with implementation of changes to established policy and procedures within the Branch.
- Assists with determining appropriate staffing levels and scheduling employees.
- Maintains the Credit Union’s professional reputation.
- Replaces Branch Manager as necessary and assists with personnel functions and operational oversight.
- Ensures the workspace is clean, secure, and well maintained.
- Complies with NCUA requirements, registers as a Mortgage Loan Originator, and maintains current registration in compliance with the SAFE Act.
- Adheres to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.
- Ensures compliance with the Fair and Accurate Credit Transactions Act (FACTA), the Bank Secrecy Act (BSA), and the Anti‑Money Laundering Act, including monitoring for illegal activity as it applies to this position.
- Actively serves as a Notary Public and Medallion/Signature Guarantee for the branch.

Must Haves

- Ability to establish and maintain effective working relationships with other administrative officials and the public.
- Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and foster cooperative relationships with all levels of people throughout the organization.
- Ability to operate related computer applications and business equipment.
- Ability to exercise good judgment and discretion in applying and interpreting credit union policies and procedures.




- Ability to turn ideas into action and measurable results.
- Ability to communicate and connect effectively.
- Ability to inspire trust and confidence from their teams, peers, and organization.

Nice-to-Haves

- Demonstrated effective leadership skills to select, motivate, develop and supervise assigned personnel.
- Understanding of all branch operations and functions.
- Understanding of credit union services and products.
- Understanding of Credit Union philosophy.
- Understanding of Credit Union’s field of membership.
- Knowledge of legal and regulatory requirements.
- Knowledge of basic accounting.
- Strong organizational, project management, and analytical skills.
- Performs additional duties and responsibilities as assigned.

Requirements

Education and Experience

Bachelor’s degree or four years of related experience and/or training; or an equivalent combination of education and experience.

Direct Reports

Branch Member Advocates, Assistant Branch Supervisor (if applicable).

Physical Demands

While performing the duties of this job, the employee is typically required to remain stationary for long periods and occasionally lift or move up to 10 pounds. The employee must move about inside an office to access files, mail, office machinery, etc., and constantly operate a computer and other office equipment. The employee frequently communicates with members and coworkers and must be able to exchange accurate information in these interactions. Occasional travel to Credit Union locations may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

Every position at Credit Union of Colorado is grounded in our organizational Core Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results.

Equal Employment Opportunity Statement

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Applicant Privacy Notice

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.

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📌 Branch Supervisor I (Durango)
🏢 Credit Union of Colorado
📍 Durango