02 ago
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Turtle Trax
|
Monterrey
02 ago
Turtle Trax
Monterrey
Supervisor/Manager Call Center
Turtle Trax S.A.
Location: Onsite Monterrey/Saltillo
Language: Advanced English
Responsibilities and Experience
- Service Desk Operations and Governance – 5+ years experience
- SLA, KPI, and Performance Management
- Leadership and Team Management
- Escalation and Incident Management
- Reporting and Operational Reviews
- Quality Assurance and Continuous Improvement
- Self‑Service, Analytics, and Automation
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
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📌 Supervisor/Manager Call center (Monterrey)
🏢 Turtle Trax
📍 Monterrey