language skills: spanish, english

- manage handling it requests and incidents, including identification, documentation, categorization, and prioritization, as well as providing initial support according to defined procedures to ensure service quality.
- support the end-user through telephone and remote support tools.
- analyze from problems and providing initial solutions or workarounds for end-user requests and incidents.
- capture from requests and incidents in a standardized itsm platform.
- ensure the correct categorization and prioritization of incoming requests.
- forward from tickets to other support groups, when necessary, to ensure resolution.
- perform from service requests, such as password resets.
- communicate and escalate from problems to functional or hierarchical positions as needed.
- document the work carried out and continuous update the knowledge base.
- solve of complaints and escalations, if possible.




- communicate with other departments and forward relevant information completely and in a timely manner.
- compliance of the company's and the customer's internal regulations and work instructions.

- experience in sd/customer support
- proactive and open communication
- troubleshooting office 365
- windows clients (7, 8, 10)
- understanding active directory
- understanding azure ad
- understanding group policy
- basic knowledge in network management

- erfahrung im sd/customer support
- proaktive und offene kommunikation
- fehlerbehebung in office 365
- windows-clients (7, 8, 10)
- verständnis von active directory
- verständnis von azure ad
- verständnis von gruppenrichtlinien
- grundlegendes wissen im netzwerkmanagement

#j-18808-ljbffr

📌 It support first level (m/f/d) for service desk (México)
🏢 Valeo IT
📍 México