Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need. Scope client line of business assigned.

Responsibilities - Assist on maintaining Integral Security Policies by informing any inappropriate activity - Manage customer’s interactions in accordance to client’s guidelines - Follow coaching provided by support personnel - Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.

- Reach key performance indicators established by the client - Read, understand and validate client weekly updates - Read and acknowledge all the CCMS communications Qualifications - Technical Skills: Basic computer skills - Basic usage of MS Office standard tools (Outlook, Excel, Word and PowerPoint) - Skills according to line of business defined in client’s SOW - Languages required by client - Competencies and Specific Skills - Adaptability - Customer Orientation - Teamwork - Communication - Initiative - Customer Learning Abilities - Energy - Analytical Thinking - Productivity

📌 Toreo MXD - Agente Telefónico (Ecatepec de Morelos)
🏢 Teleperformance
📍 Ecatepec de Morelos