Team Leader Sales and Project Support - Customer Service

Responsibilities

- Oversee day‑to‑day operations of the Sales & Project Support team and support individual team members through one‑to‑one guidance.
- Allocate tasks and manage workload across the team, ensuring balanced distribution.
- Ensure deadlines and performance targets are met.
- Handle escalations and complex issues, supporting team members in resolution.
- Monitor and report outstanding observations related to turnover and forecast.
- Supervise order processing, shipping, and returns with Sales, Logistics, Finance & Invoicing.
- Ensure accurate and timely communication with customers throughout the product lifecycle.
- Approve complex configurations and verify data accuracy across lifecycle phases.
- Coordinate shipping, resolve delivery or product conformity issues.
- Manage stock reassignment and returned/reworked items.
- Oversee pricing and ensure cost accuracy.
- Create AR invoicing plans and approve milestone‑based invoices suggested by AR specialists.
- Monitor team KPIs and drive continuous performance optimization.
- Prepare and share commerce‑related financial/operational reports.
- Monitor project status, resolve cross‑functional issues, and support communication.
- Cooperate with Cash Collection to ensure timely payments.

Your Profile

- Bachelor's degree in Business, Supply Chain, Operations Management, or related field.
- 4+ years of experience in order management, project support, or sales operations.
- Proven experience in leading or supervising a team.
- English – Advanced.




- Strong attention to detail and ability to manage multiple workflows simultaneously.
- Proficient in Microsoft Office and ERP systems (e.g., Oracle, SAP).
- Strong communication and stakeholder management skills.

Preferred Qualifications

- Experience in logistics, pricing, or returns management.
- Knowledge of order configuration and stock reassignment processes.
- Experience working with cross‑functional teams in a high‑volume environment.

Benefits and Why Work for Epta

At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team at every step.

- Permanent role with access to new technologies and a modern workplace culture.
- Development opportunities through Epta Academy and external partners.
- Remote work possibility when feasible, with necessary technical equipment.
- Volunteer activities to give back and make a positive impact.

About Epta Group

We are a dynamic, international company delivering cutting‑edge commercial refrigeration solutions that impact everyday life — from ensuring fresh food in supermarkets to keeping cafés chilled. With over 8,000 employees, we foster continuous development and offer career growth, extensive training, and the chance to thrive in a culture where each challenge creates value and inspires innovation.

We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool.

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📌 Team Leader Sales and Project Support - Customer Service (Santiago de Querétaro)
🏢 EPTA GROUP
📍 Santiago de Querétaro