Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst

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- Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.
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We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.

Role Overview

Responsible for translating business needs into functional solutions, ensuring successful deployment and adoption of the CCaaS platform.

Key Responsibilities

- Lead end‑to‑end CCaaS implementations, including requirements gathering, prototyping,



testing, training, and post‑go‑live support.
- Design and document functional and technical specifications, including user stories and visual diagrams.
- Manage integrations and ensure alignment with customer business objectives.
- Collaborate with Project Managers or independently manage project scoping, planning, and execution.
- Coordinate with internal teams (Product, Support, etc.) to resolve issues and deliver enhancements.
- Build strong relationships with customer stakeholders to ensure project success and remove roadblocks.

Required Qualifications

- Bachelor’s Degree completed.
- Availability to travel may be required.
- 2 to 8 years of experience in Professional Services, Consulting, IT Applications Development, or SaaS environments.
- Strong consultative skills with the ability to explain technical concepts to diverse audiences.
- Excellent communication, organizational, and problem‑solving skills.

Seniority Level

Mid‑Senior level.

Employment Type

Full‑time.

Job Function

Strategy/Planning and Consulting.

Industries

Business Consulting and Services.

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📌 Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consult[...] (México)
🏢 Accenture México
📍 México