NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Cloud Support Engineer/Specialist to join our team in guadalajara, Jalisco (MX-JAL), Mexico (MX).

Responsibilities

- Perform Cloud Infrastructure Support activities as part of the Firm’s Technical Infrastructure team.
- Improve Infrastructure stability and performance by analyzing patterns, recurring failures and/or issues, and advise and drive application owners on permanent fixes.
- Manage incidents by effectively troubleshooting issues, knowing what the risk involved in performing actions in a production environment.
- Collaborate globally with the team, application owners, senior stakeholders and end users.

About You

- Independent and comfortable in a fast paced and constantly changing environment.
- Analytical and have the ability to apply your skills and experience to create client-oriented solutions.

Qualifications

Basic Qualifications

- Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or related field.
- 3-5 years of experience in Cloud Support Engineer role.
- Strong understanding of AWS, Cloud infrastructure, Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools.




- Experience of multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring & Audit.
- General troubleshooting and debugging of AWS based applications.
- Problem solving in a large enterprise Infrastructure support environment, including experience with observing patterns, analyzing root cause and suggesting ideas for resolution.
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with application development teams and senior stakeholders.
- Experience with Infrastructure as code (IaC).
- Understanding of one of the Scripting languages: Shell script or Python.

Preferred Qualifications

- Experience in the Financial Service Industry.
- Any relevant certifications on AWS to demonstrate an interest and experience in this field.

Equal Opportunity Employment

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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📌 Cloud Support Engineer/Specialist (Centro)
🏢 Ntt Data
📍 Centro