Job Overview

The Principal Specialist Customer Service is the functional expert for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to highly complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required.

Key Responsibilities

Understanding of the job and applying knowledge and skills to complete assigned tasks. Works on assignments that are moderately or highly difficult, requiring judgment in resolving issues or in making recommendations. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.

- Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customers when required.
- Generate and distribute contract summaries when required.
- Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
- Lead activities for assigned areas to ensure requirements are met.
- Work with Finance to process customer invoices, return orders and credit & debit memo requests.
- Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs;).




- Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
- Create and maintain special tracking and customer reports.
- Negotiate pricing/fees for product.

Learning & Development

Collaborate and build networks within Global Asset Management, General Trade, Finance, Sales, etc. Understand Service Level Agreements to prioritize and meet customer expectations. Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications

- Bachelor’s degree in business administration or related.
- Minimum 5+ years of experience in Supply Chain roles or related experience.
- ERP experience – SAP Sales & Distribution Module Order Entry and administration.
- 90% English level – proficiency and fluency English skills.
- Problem solving skills.
- Proven track record of resolving escalations and improving customer satisfaction.

Preferred Qualifications

- Advanced knowledge in Microsoft (Word, Excel, Power Point).
- Experience dealing with multicultural teams.
- Salesforce experience.
- Strong time management.

Equal Employment Opportunity Statement

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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📌 Principal Specialist Customer Service - 1st Shift (Onsite) (Mexicali)
🏢 Prattwhitney
📍 Mexicali