Roboyo Group is seeking a Service Delivery Coordinator to manage real-time operations of our managed services across assigned shifts. You will be the shift-level leader, resolve L2 requests, guide L1 agents, and ensure quality across all shift activities to meet SLAs and CSAT targets.
The role emphasizes bridging engineering rigor with operational continuity, with a focus on documentation, incident resolution, and proactive escalation when needed.
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📌 Remote Service Delivery Lead - SLA-Driven Shift Ops (Guadalajara)
🏢 Roboyo Group
📍 Guadalajara
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