About AmplifyAt Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products.Amplify is the first complete e-commerce upsell platform.It enables brands to upsell and cross-sell at every stage of the buyer's journey.About AmplifyAt Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products.Amplify is the first complete e-commerce upsell platform.It enables brands to upsell and cross-sell at every stage of the buyer's journey.Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences.With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI).Role OverviewAmplify is looking for a Technical Onboarding Manager to lead new customers from signup to successful launch.This is a customer-facing, hands-on role for someone who is technically confident in HTML and CSS (JavaScript is a plus) and enjoys working directly with Shopify merchants.In this role, you will run live onboarding calls over Zoom, configure and customize Amplify for customer stores, and handle behind-the-scenes work to ensure customers go live smoothly.You will work closely with Product, and Engineering in a fast-paced,



fully remote environment.Key ResponsibilitiesLead live onboarding calls with new Amplify customers via ZoomOwn the end-to-end onboarding process from initial setup to go-liveImplement and customize Amplify using HTML and CSS when neededWork directly in customer Shopify merchants to ensure correct installation and configurationTroubleshoot technical issues related to Amplify, Shopify, and storefront behaviorClearly explain technical concepts to non-technical customersCoordinate with Product and Engineering to resolve bugs or complex issuesDocument onboarding steps, customer configurations, and edge casesIdentify recurring onboarding challenges and suggest process or tooling improvementsEnsure customers feel confident, supported, and ready to launch with AmplifyRequirementsExcellent written and spoken English with confidence leading customer-facing Zoom calls2+ years of hands-on experience with HTML and CSSJavaScript experience is a strong plusExperience with Shopify themes, Liquid, or e-commerce storefronts preferredStrong attention to detail and comfort working in live customer environmentsCustomer-first mindset with patience and empathyStrong problem-solving skills and ability to work independentlyAbility to manage live meetings and asynchronous technical workReliable internet connection and a quiet remote work environmentAvailability aligned with US business hoursPrevious experience in technical onboarding, implementation, SaaS, or e-commerce is a plusWhat We OfferCompetitive compensation as a contractorFully remote work with a collaborative and supportive teamOwnership over customer onboarding and go-live successHands-on experience with Shopify and a fast-growing SaaS productClear processes, training, and room to grow into senior onboarding or solutions rolesHow To ApplyPlease submit your CV along with a short note outlining your technical experience, any Shopify or customer-facing work you've done, and why you're interested in joining Amplify as a Technical Onboarding Manager.#J-*****-Ljbffr

📌 Remote Technical Onboarding Lead For Shopify & Saas (Estado de México)
🏢 Amplify
📍 Estado de México