A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos.

Tienes la posibilidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

**Job Track Description:**

+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**

+ Proficiency within a range of analytical or operational processes.
+ Completes atypical assignments.
+ Works within established procedures and practices.
+ May establish the appropriate approach for new assignments.
+ Acts as a resource for colleagues.
+ Completes work with limited supervision.

**Functional Knowledge**

+ Has developed skills in a range of processes, procedures, and systems.

**Business Expertise**

+ Understanding of how teams integrate and work best together to support the achievement of company goals.

**Impact**

+ Impacts a team, by example, through the quality service and information provided
+ Uses discretion to change work procedures and practices.

**Leadership**

+ May provide guidance and support to junior team members.

**Problem Solving**

+ Provides solutions to atypical problems based on existing precedents or procedures.

**Interpersonal Skills**

+ Exchanges information and ideas effectively.

**Responsibility Statements**

+ Logs all incident/service request details.
+ Categorizes and prioritizes codes.
+ Provides customer service and first-level technical resolution for operational and service-related incidents.
+ Routes service requests that cannot be resolved.
+ Consults with a team of analysts and specialists.




+ Handles requests and incident reports from customers and end-users.
+ Maintains high levels of satisfaction with IT services.
+ Determines which Configuration Items (CI) are involved in the incident.
+ Delivers courteous services and is responsible for end-user requests.
+ Resolves or escalates requests in line with established service level targets.
+ Assesses escalations on behalf of the customer.
+ Provides feedback on intelligence gained through customer interactions.
+ Produces and validates all incident information.
+ Obtains additional information from the requester and end-users.
+ Ensures that incidents are resolved and closed.
+ Performs other duties as assigned.
+ Complies with all policies and standards.

Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental.

, condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.

Para solicitantes de EE.

UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón Enviar en la página parte inferior del formulario.

Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) .

tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

Required Skill Profession

Other General

📌 IT Service Desk Associate III (Ciudad de México)
🏢 Conduent
📍 Ciudad de México